FAQs
ALL YOU NEED TO KNOW BEFORE CHOOSING YOUR PIECE.
Here you will enter into our quality of creation.
We work primarily with .925 sterling silver and 316L stainless steel—two of the most commonly used materials in quality jewelry due to their durability, finish, and resistance. Each piece is selected according to specific criteria before being added to the catalog.
925 silver is ideal for special occasions — it has a unique natural shine but requires basic care to maintain its finish. 316L stainless steel is perfect for daily wear — it withstands water, sweat, and time without losing its appearance. Both materials are hypoallergenic.
Yes. Both 925 sterling silver and 316L stainless steel are hypoallergenic materials, making them safe for sensitive skin under normal conditions of use.
The best-kept secrets for your pieces.
Store them in a dry place away from moisture when not in use. Avoid contact with perfumes, creams, and chemical products directly on the piece. Occasionally clean with a soft, dry cloth to maintain its natural shine.
316L stainless steel requires no special care—you can wear it daily without worries. To maintain its shine, simply wipe it with a soft cloth when needed.
The quality of your piece's journey to your hands.
Yes, we ship throughout Colombia. Shipping is completely free and includes premium packaging with every order.
Delivery time varies by city. Generally between 3 and 7 business days after payment confirmation.
Yes. Once your order has been dispatched, we will send you the tracking number so you can track it in real time.
We accept Visa, Mastercard, American Express, Diners, PSE, and Nequi. All payments are secure and encrypted. Through our partner BOLD
The backup of all your parts.
Yes. All pieces are guaranteed against manufacturing defects. If your jewelry shows flaws under normal use conditions, contact us via WhatsApp or email, and we will resolve it. Consult our complete returns and warranty policy.
We accept exchanges within 15 days of delivery, provided the item is unused and in its original packaging. Write to us at WhatsApp +57 322 425 1986 or at concierge@salenzo.co to start the process.
To request an electronic invoice, write to concierge@salenzo.co with your order number and billing information.
For now, we're working with the available catalog. If you have a special idea or request, write to us — we'll gladly evaluate each case.
Via WhatsApp at +57 322 425 1986 or by email at concierge@salenzo.co. We respond within a maximum of 48 business hours.